DANB General Chairside Practice Test

When dealing with patients, which action best fosters a calming environment?

1. Speaking loudly

2. Maintaining eye contact

3. Avoiding discussion

4. Working quickly

The correct answer is: Maintaining eye contact

Maintaining eye contact is crucial in fostering a calming environment when interacting with patients. It demonstrates attentiveness and engagement, helping to build trust and rapport. By making eye contact, the dental professional shows the patient that they are present and genuinely listening to their concerns, which can help alleviate anxiety and create a sense of comfort. This connection can make the patient feel valued and understood, contributing to a more positive experience within the clinical setting. Other actions, such as speaking loudly, may lead to feelings of stress or discomfort for the patient, as it can come across as aggressive or overwhelming. Avoiding discussion may leave patients feeling neglected or uncertain about their treatment, leading to increased anxiety. Working quickly can also create a sense of urgency that may not be conducive to a relaxed atmosphere. In contrast, maintaining eye contact promotes a calm and reassuring dynamic that is beneficial for patient care.